PRIVACY POLICY

Vive + Co.

 

Effective Date: 18 July 2024

 

Your Privacy and Vive + Co. (ABN 85938345387) (collectively and individually referred to as “Vive + Co.“we”, “us” or “our”).

 

WHO WE ARE AND HOW YOU CAN CONTACT US

 

We are Vive + Co and we are based in Western Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site https://courses.viveandco.com (“Site”) and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, X, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy. 

 

You can contact us for privacy-related questions by emailing [email protected] OR our Contact Form https://www.viveandco.com/contact


 We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

 

OUR ROLE IN YOUR PRIVACY

 

If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you. 

 

OUR RESPONSIBILITIES

 

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

 

YOUR RESPONSIBILITIES

 

Please read this Privacy Policy and our Website Terms & Conditions www.viveandco.com. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

 

WHEN AND HOW WE COLLECT DATA 

 

From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:

 

TYPES OF DATA WE MAY COLLECT

 

 

USE AND DISCLOSURE OF YOUR DATA

 

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so. 

 

We will use your data for the purposes it was collected and related purposes which include:

 

We may disclose your data for the purposes it was collected and also:

 

GOOGLE ANALYTICS 

 

 

We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.

 

Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.

 

META INSIGHTS 

 

We use META Insights to track your interaction with our Facebook page here this will allow us to track usage and improve the performance of our page. We will use META Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy here, and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.

 

CHOOSING NOT TO PROVIDE PERSONAL DATA

 

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.

 

MARKETING

 

We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:

 

YOUR RIGHTS [SELECT OPTION YOU INTEND TO USE/USE]

 

You can exercise your rights at any time by contacting us via email at [email protected] OR our Contact Form https://www.viveandco.com/contact

 

ACCESSING INFORMATION WE HOLD ABOUT YOU

 

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.

 

INACCURATE INFORMATION

 

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.

 

OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS

 

We may analyse your data to determine the products and services that are most relevant to you, such as tailoring our emails based on your behaviour. However, we will not use your data for any automated decisions that could significantly impact you without your explicit consent or where required or authorised by Australian law. The primary purpose of using your data is to provide our products and services to you effectively.

 

THE RIGHT TO BE FORGOTTEN

 

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

 

MAKING A COMPLAINT [SELECT OPTION THAT YOU INTEND TO USE/USE]

 

If you have any complaints regarding how your data is handled, please contact us via [email protected] OR our Contact Form https://www.viveandco.com/contact. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.

 

SECURITY OF THE DATA WE COLLECT

 

We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:

 

WHERE WE STORE DATA

 

We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared. 

 

HOW LONG WE STORE DATA FOR

 

We will retain your data for as long as it is reasonably necessary for the purposes for which it was collected, and as required by Australian law. The specific retention period will depend on your interactions with us. If you have made a purchase, we will keep a record of your purchase for the period necessary to fulfill our invoicing and tax obligations as mandated by Australian tax laws. Once we no longer require your information for the stated purposes, we will securely delete it or anonymise any data that is no longer necessary, in accordance with applicable Australian privacy regulations.

 

THIRD PARTIES WHO ACCESS YOUR DATA

 

We share data with third parties in the following circumstances:

 

PAYMENT SECURITY 

 

All of our real-time credit card authorisations are handled by secure third party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data:

 

We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

 

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.

 

PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.
 

 

AGE OF CONSENT

 

By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.

 

COOKIES AND HOW TO BLOCK THEM

 

Our Site uses cookies and similar technologies to provide certain functionality to our Site. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. 

 

You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

 

WEB BEACONS

 

We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.

 

GOVERNING LAW

 

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

 

UPDATES TO OUR PRIVACY POLICY

 

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.